Workshop Service & Repair Terms

1. Estimates & Quotes

• We provide an initial estimate of costs before work begins.

• If we discover additional parts or labor are required (exceeding the estimate by more than 10% or $50), we will seek your approval via SMS or email before proceeding.

2. Parts & Compatibility

• Customer-Supplied Parts: We may refuse to fit parts supplied by you if we deem them unsafe or incompatible. We offer no warranty on the fitment or performance of customer-supplied parts.

• Availability: Repair times are subject to parts availability. We are not liable for delays caused by third-party suppliers.

3. Collection & Storage Fees

• Please collect your bike within 3 business days of being notified that the work is complete.

• Bikes not collected within 7 days may incur a storage fee of $5.00 per day, unless prior arrangements are made.

4. Uncollected Goods

• In accordance with the Uncollected Goods Act, if a bike remains uncollected for more than 60 days and we have made reasonable attempts to contact you, we reserve the right to sell or dispose of the bike to recover our costs.

5. Warranty & Liability

• Our Guarantee: All labor is backed by a 30-day "Due Care and Skill" guarantee. This is in addition to your rights under the Australian Consumer Law.

• Excluded: This warranty does not cover normal wear and tear, punctures, or damage caused by misuse, accidents, or "home mechanics" tinkering after the service.

• Pre-existing Issues: We are not liable for the failure of brittle or aged components (e.g., seized seat posts or perished plastic shifters) that break during standard adjustment procedures.

6. Payment

• Payment is due in full upon collection. We accept [Cash/Card/Bank Transfer]. We do not offer "repair now, pay later" accounts.